For all these reasons, our approach is the exact opposite
of a cookie-cutter mentality. Granted, we come into any organization with
certain "givens": commitment to implementing a solid underlying
methodology; proven strategies to align business practices with the market;
an unshakeable belief in the crucial importance of data.
Once we begin working with you, however, we're actually
doing almost as much learning as we are teaching or coaching. Analyzing
an organization's strengths and weaknesses, developing a specific plan
and figuring out the best way to implement it in order to help ensure
optimal success in the long term these aren't tasks that can be accomplished
from a podium. We need to become, in a very real sense, your colleagues.
We will leave soon enough, of course.
And that is part of what makes our approach to
Six Sigma so powerful and enduring. People come and go in an organization,
as do different products and technologies. Ultimately, we and our
clients are process-focused, because it's processes that are the
lasting, most crucial elements of any firm. Processes cause an organization
to thrive, or dive, and yet they are also often the most misunderstood,
under-invested, and underutilized assets it has.