They're customer driven. Our clients start each discussion with the customer in mind. After all, without feedback from the marketplace, there's little chance of creating meaningful improvements. With feedback, however, marketing and operations groups come to share responsibility for creating satisfied customers and become energized as improvements in the business "bear fruit."
They're committed to continuous
change. Sure, change can be uncomfortable
at times; but discontinuous change is excruciating. That's why
our clients eschew periodic restructuring charges, opting instead to invest
regularly in skills and process improvements. They understand that they
can't expect customers to periodically excuse them for a few quarters
while they do a top-to-bottom overhaul. In short, our clients are mastering
the art of continuous change today in order to extend their market
They have a deep and abiding respect for data.
Data is the great equalizer; it doesn't
understand the organization chart or the conventional wisdom, or give
a hoot about functional boundaries or pet projects. Yet, it has navigated
people through the Agricultural Revolution, the Industrial Revolution,
and it will most definitely separate the winners and losers in the Information
Revolution. Our clients understand that the ability to turn data into
information is their chief competitive weapon.